This Privacy Policy describes how Pacific Front Desk LLC ("Pacific Front Desk," "we," "us") collects, uses, and protects information when you visit pacificfrontdesk.com, call our phone lines, use our chat widget, or submit our forms.
Information we collect
- Contact information you provide: name, phone number, email address, company name, trade, and city - via our website forms, chat widget, or when you call us.
- Call information: our phone lines are answered by an AI (Artificial Intelligence) receptionist. Calls may be recorded and transcribed for quality assurance. Every call begins with a disclosure that you are speaking with an AI assistant and that the call may be recorded, in accordance with California law, including the California Invasion of Privacy Act (CIPA).
- Website usage: basic technical data (browser type, pages visited) as collected by our hosting and chat providers.
How we use information
- To respond to your inquiries and schedule demos or appointments you request.
- To provide, maintain, and improve our services.
- To send transactional communications related to your request (see SMS terms below).
SMS / text messaging terms
- By calling our business phone number, submitting a form, or using the chat widget and providing your phone number, you consent to receive non-marketing text messages from Pacific Front Desk LLC related to your inquiry (for example, appointment confirmations and follow-ups to your call).
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for assistance.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
Sharing of information
We do not sell your personal information. We share information only with service providers that operate our infrastructure (telephony, CRM - Customer Relationship Management, hosting) as needed to deliver our services, and as required by law.
Data retention and security
We retain contact records, call recordings, and transcripts as long as needed for the purposes above, and take reasonable measures to protect them.
Your choices
You may request access to, correction of, or deletion of your personal information, or withdraw SMS consent, at any time by emailing oleg@pacificfrontdesk.com or replying STOP to any text message.
Contact
Pacific Front Desk LLC
6606 Variel Ave Apt 217, Canoga Park, CA 91303
Phone: (747) 249-7607
Email: oleg@pacificfrontdesk.com